Shipping policy
FAQ Resource Document
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 - 5 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx & UPS and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States from our domestic warehouse: 2-5 Business days
Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
RETURN + REFUND POLICY
Due to the limited nature of the items we offer exchanges only and no refunds. Our return policy lasts until within 7 days after the item is marked as delivered, for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at support@hyperhidrosistx.com and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@hyperhidrosistx.com. Please send us an email with the subject line "CANCEL" and give your order #.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@hyperhidrosistx.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
We will then ask for the product to be shipped back to a certain return address given on the email correspondence. You pay for return item shipping. Once we receive the return item we will be happy to ship a replacement item free of charge and with free shipping.
International customers ordering from outside of the United States:
- Make sure that customers add their email address and phone number at checkout so that local shipping carriers can contact the customers about fees and delivery.
- International customers need to pay import duties and taxes.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question on this FAQ, please feel free to contact us on this Chat button or email us at support@hyperhidrosistx.com and we will do our best to reply within 24 hours :)